MCI Help with Your Order

Questions:
Q: What is MCI's online privacy policy?
Q: What if I don’t know my frequent flyer number?
Q: Why do you need my e-mail address?
Q: What is online billing?
Q: Is my credit card information secure?
Q: Can I enter Online Account Manager immediately following the online sign-up process?
Q: What if I lose or forget my Online Account Manager username or password?
Q: How can I be sure it is safe to provide MCI with my credit card information?

Q: What is MCI's online privacy policy?
A: MCI is concerned about the privacy of our customers and has a policy to which we strictly adhere. You can view our complete Online Privacy policy by clicking on the link at the bottom of any page.

Q: What if I don’t know my frequent flyer number?
A: It is important to enter your frequent flyer number or other member number so that you will earn all applicable member benefits related to your MCI services.

Q: Why do you need my e-mail address?
A: No matter what your plan, e-mail is the best way for us to inform you of news and information about your current MCI service and additional product offerings from MCI and its affiliates. For MCI One Net Savings customers, it’s how we’ll always contact you. For online billing customers, it’s how we let you know when your statement is available for viewing online. So please keep your e-mail address updated.

Q: What is online billing?
A: Online billing is MCI’s most convenient way to pay your monthly charges. You will receive a monthly e-mail notice when your statement is available to view via Online Account Manager. In addition, your charges are conveniently billed to your credit card each month. It’s that easy!

Q: Is my credit card information secure?
A: MCI employs the latest security technology to help protect the confidentiality of your data. You can confidently enter your entire credit card number with the knowledge that it has been protected against being read in transit. When enrolling for online billing, you need only provide your credit card number once. We store your information in our secure internal database.

Q: Can I enter Online Account Manager immediately following the online sign-up process?
A: You will be able to view your MCI account in Online Account Manager within 24 hours of signing up online.

Q: What if I lose or forget my Online Account Manager username or password?
A: Just go to the Online Account Manager website at www.mci.com/service and click on the “Get Help Here” link.

Q: How can I be sure it is safe to provide MCI with my credit card information?
A: MCI is committed to maintaining the privacy and security of your information. It is the policy of this site to encrypt the transmission of all personal or financial information that is transmitted between our server and your browser. MCI uses Secure Sockets Layer (SSL), the leading technology for secure Internet transmissions, to protect your sensitive information. We also require the use of a secure browser. For enhanced security, we recommend using a browser version that uses 128-bit SSL encryption.

Didn't find the answer you needed? Please e-mail MCI Customer Service by visiting www.mci.com/emailus. Or, call us: in the U.S., dial 1-800-955-0925. Outside the U.S., dial the access number of the country you're calling from and hold for an operator, or ask the local operator to place a collect call to the U.S. at 1-712-943-6839.